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1 Assessment, 3 Lessons

Understand how to approach the role of “go-to person” on a shift or in a small team—even without formal authority.

Learn how to notice, defuse, and redirect tension—before small misunderstandings turn into workplace friction.

Explore how to guide others without bossing them, by using questions, encouragement, and short feedback loops.

This quiz checks your understanding of how to lead without a title, resolve conflict early, and support others with a coach mindset.

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