🔥 Cooler Heads Change Culture
Small conflicts at work are normal—but they don’t have to grow into big ones.
Leaders learn how to step in early, redirect energy, and ask calm questions before emotions take over.
🧍 Real-World ScenarioJamie noticed two coworkers whispering angrily near the time clock. Instead of ignoring it, she walked over and asked, “Everything good?” That one sentence helped cool things down.
“I didn’t fix it—but I gave them a moment to shift their energy.”
📝 Prompt:
Describe a time when something small almost turned into a problem. How could someone have stepped in early?